For IT consultants
Log the support work before the next call comes in.
Keep maintenance, troubleshooting, infrastructure changes, and follow-up in one time record. Review what each client needed before you bill.
Example invoice
Support engagement
| Work | Time | Amount |
|---|---|---|
| Issue assessment | 45m | $90 |
| Troubleshooting | 2h 30m | $300 |
| Documentation | 1h | $120 |
4h 15m of work
Billed at $120 per hour
$510
An invoice with the time and work details behind the total.
Day-to-day challenges
The time that is easy to miss
Urgent requests interrupt planned infrastructure work.
Documentation and vendor follow-up are easy to forget once an issue is resolved.
A client needs an explanation of the hours on a support invoice.
From planned maintenance to urgent support
How SOWLedger fits your work
Use timers for active work and manual entries when the incident had to come first.
- 01
Plan
Schedule maintenance, migrations, and client reviews.
- 02
Track
Start a timer for troubleshooting or infrastructure work.
- 03
Log
Add completed incident response, documentation, and vendor calls manually.
- 04
Review
Compare planned service work with actual client hours.
- 05
Approve
Check descriptions and rates before approving time for invoicing.
- 06
Integrate
Use exports or the API alongside your existing service tools.
Time and invoice details
A record you can refer back to
Keep the hours and work descriptions together for billing, client questions, and your own records.
- Time recorded for support and maintenance
- Descriptions of follow-up and coordination
- Planned and actual project hours
- Invoice entries and downloadable time records
Answers for your workflow
Frequently asked questions
Can I add time after an incident?
Yes. Add a manual entry with the times, project, and a description of the work, then review it before billing.
Does SOWLedger replace a ticketing system?
No. It manages time, planning, and time-based invoices. Use your existing ticketing system for service requests.
Can I plan future maintenance?
Yes. Create calendar blocks for each maintenance window and log the completed work afterward.