Support
How can we help?
Find the next step for planning work, logging time, reviewing entries, or preparing an invoice. If something is not working, contact us with the page and what happened.
Step 1
Plan work
Step 2
Track your time
Step 3
Add completed work
Step 4
Review your hours
Step 5
Approve and invoice
Step 6
Export or connect tools
Invoices
Create an invoice from approved time and review the hours, rates, and entries behind the total.
Analytics and time review
Compare planned and logged hours, check missing rates, and find approved time that has not been invoiced.
Client review
Let clients review their issued invoices and work details, then record approval in the client portal.
API
Create an API key, choose its permissions, and connect work records to your own tools.
Billing
Find your workspace plan, subscription settings, and cancellation information.
Security
Learn how access and API keys work, or report a security concern.
Plan work
Open Calendar to set aside time for a project. When the work starts, start a timer from the block. When it is done, you can log the completed time. Move or cancel blocks when your plans change.
Track and log work
Start a timer on the Dashboard and stop it when you finish. Use Log time to add work you have already done. In Activity, check the project, description, and duration before submitting entries for approval.
Export workspace data
Owners and managers can open Exports for a full JSON workspace export or a filtered time-entry CSV. Filter time by project, person, date, status, or source. Review downloaded files before sharing: JSON exports can contain other workspace records as well as filtered time entries.
Before you send the bill
Check the work, confirm the rates, and approve the entries. Then create the invoice and let the client review its details.
Create an invoice
In Invoices, select approved billable entries to create a draft. Review its details, then mark it as sent to make it available in the client portal. This changes its status; it does not send an email. Share the portal link with the client separately.
Check your time
In Analytics, compare planned and actual hours. Review any unlogged work, missing rates, or approved time waiting for an invoice. A calendar gap does not necessarily mean billable work occurred.
Ask for client review
Clients can review issued invoices linked to their client account and record approval. Review the entry descriptions first, because work details may be visible to the client.
Manage your subscription
Owners can manage the workspace subscription in Settings → Billing. Plans are priced per workspace, with different member and project limits. See Pricing and the billing policy for details.
Still need help?
Tell us which workspace and page you were using, what you expected, and what happened instead. Please leave out passwords, API keys, and private client information.